Policies
At Green Energy Homes, transparency, trust and customer protection are at the heart of everything we do. This section provides access to our key policies, procedures and compliance information, helping you understand your rights, our responsibilities, and how we protect your data throughout your journey with us.
Privacy Policy
Learn how Green Energy Homes collects, stores and protects your personal information. This policy explains what data we gather, why we use it, how long we retain it, and your rights regarding access, correction, deletion and data protection.
Terms and Conditions
Our Terms and Conditions outline the agreement between Green Energy Homes and our customers. They cover quotations, installations, payments, warranties, responsibilities, project timelines, cancellations, and the terms governing the supply of our renewable energy products and services.
Cookie Policy
Find out how we use cookies and similar technologies to improve your experience on our website. This policy explains the types of cookies we use, what information they collect, how they help website performance, and how you can manage preferences.
Insurance & Compliance
Green Energy Homes operates to recognised industry standards and maintains appropriate insurance cover for our services. This page outlines our certifications, regulatory compliance, health and safety commitments, consumer protections, and the measures we take to deliver installations responsibly.
Complaint Procedure
We are committed to providing excellent customer service. If something goes wrong, our Complaint Procedure explains how to raise a concern, how we investigate and resolve issues, expected response times, and the steps available if you remain dissatisfied with the outcome.