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Privacy Policy

Last Updated: 11th February 2026

At Green Energy Homes, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

1. Who We Are

Green Energy Homes is a provider of renewable energy solutions, including heat pumps and solar PV. For the purposes of data protection, we are the “Data Controller.” If you have any questions regarding this policy or our privacy practices, you can contact us at:

  • Email: info@greenenergyhomes.co.uk
  • Registered office and postal correspondence address: Chartax Suite 103, Island Business Centre, 18-36 Wellington Street, London, United Kingdom, SE18 6PF
  • Phone: 08004681100

2. The Type of Personal Information We Collect

We currently collect and process the following information:

  • Contact Information: Name, email address, telephone number, and postal address.
  • Property Information: Property type, current heating system, and Energy Performance Certificate (EPC) status.
  • Grant Eligibility Data: Information required to assess your eligibility for the Boiler Upgrade Scheme (BUS) or ECO4, such as homeownership status.
  • Finance Interest: Preferences regarding payment plans and financing through our third-party partners.

3. How We Get the Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To provide a quote for renewable energy installations.
  • To check your eligibility for a Government Grant (BUS).
  • To respond to inquiries made via our contact forms.
  • To facilitate a finance application with our partner, Ideal4Finance.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your Consent: You are able to remove your consent at any time by contacting us.
  • Contractual Obligation: Where we need your data to perform a contract (e.g., installing a heat pump).
  • Legal Obligation: Where we must share data with government bodies (e.g., Ofgem) for grant compliance.

4. How We Share Your Information

We do not sell or rent your information to third parties. However, to provide our services, we may share your information with:

  • Government Bodies (Ofgem): For the processing of Boiler Upgrade Scheme (BUS) vouchers and grants.
  • Certification Bodies (MCS): To register your installation and provide necessary industry certifications.
  • Finance Partners (Ideal4Finance): If you choose to explore finance options, your data will be passed to our partner to process your application.
  • Sub-contractors: Accredited installers or surveyors required to complete your home energy upgrade.

5. How We Store Your Personal Information

Your information is securely stored on protected servers. We keep your contact and property information for as long as is necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements (typically 6 years for tax and grant compliance purposes).

When we no longer require your information, we will securely delete or anonymize it.

6. Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.
  • Your right to rectification: You have the right to ask us to rectify information you think is inaccurate.
  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information.
  • Your right to data portability: You have the right to ask that we transfer the information you gave us to another organization.

7. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@greenenergyhomes.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data: Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk