Ground Source Heat Pump Servicing

Your Ground source heat pump is an expensive piece of kit and needs looking after. Our options below will insure your heat pump will run and maintain efficiency year or year.

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About Our Service & Maintenace Plans

In most cases, to keep your warranty valid for the full term, it is a requirement for many types of heating systems that you have an annual service to keep the warranty valid!

Regular servicing will help maximise your heat pump’s performance, maintain efficiency, and improve its lifespan and maintain any manufactures warranty with your heat pump and controls!

Our Service & Maintenance Plans provide complete peace of mind that your heating system will be professionally maintained and, in the unlikely event of a fault, quickly repaired by an expert engineer.
An annual service can also save you time and money by avoiding expensive call out charges and identify and rectify any issues before they become problematic.

See our ASHP Servicing & Maintenance Plans.

Basic Plan

1 annual service (Yearly system service - Heat Pump, Hot Water Cylinder & Controls.

What’s Included:

  • A Full heat pump service
  • A Full system health check + Engineer report
  • Discount on parts & labour for repair works/defect found.

Premium Plan

1 annual service (Yearly system service - Heat Pump, Hot Water Cylinder & Controls.

What’s Included:

  • A Full heat pump service, health check & report
  • Priority call-out for repairs over non-contract customers
  • Priority call-out for repairs over non-contract customers, Labour for repair works/defect found, (Subject to Terms and conditions)
  • Discount on parts for repair works/defect found.
  • Covers - Parts and labour for repair works/defect found - (1 hour site visit per visit, Maximum of 3 visits per annum) (subject to terms and conditions)

What to expect from the engineer during a Heat Pump Service?

We’ve summarised those tasks for you below, so you can have a better idea of what to expect on the day.

Normally this takes between 1-2 hours.

Please have for the engineer a copy of the manufacturers’ instructions for your Heat pump system to hand on the day along with any warranty documents.

During your heat pump service, the engineer carry out the following;

1. Test the heat pump by switching it on briefly and making sure it’s working properly, then isolate your heating system electrically using test equipment. They’ll also check whether the fuse rating for your heat pump is correct.

2. Take a close look at the heat pump’s internal and external parts, which may involve removing its case. They’ll be checking for any signs that something is wrong, such as evidence of corrosion or water leaks.

3. Clean the heat pump and its parts if necessary, in line with the manufacturers’ instructions.

4. Safely reinstate the electrical supply (see step 2),

5. Check that neither the heat pump or its connecting pipework is leaking.

6. Make sure any heat pump safety devices are working properly. If they find any safety defects they’ll share full details of the fault with you, and fix them where possible. This may incur additional charges depending on your service plan with us!

7. Talk you through the next steps of repairing your Heat pump. If they can’t resolve any problems they find, explaining which options are available to correct the Faults. This may incur additional charges depending on your service plan with us!

8. Complete the Benchmark service record, recording all of the relevant information from the service and Warranty documentations.

9. They’ll also share any routine documentation with you, as well as any other information you request.

10. This isn’t a one size fits all list but it will give you an idea of what the engineer will be doing on the day!

Completing Final Checks During a Heat Pump Service

When your service is complete, there are a few final checks that an engineer can do to make sure your heat pump is in perfect working order.

They will check the system controls, central heating and hot water are all functioning properly and check for any signs of problems like corrosion and air in your radiators.

As an additional part of our service we also check;

Your hot water storage cylinder for leaks, has the correct insulation, and if there is any problems caused by a faulty installation or wear and tear.

The engineer will also check and clean any debris from your heating system filter if you have one. If you have a sealed heating system, they will check that the final system pressure matches the manufacturers’ instructions

After completing the service, they’ll make sure that all of your heat pump and thermostat
settings are left as they found them.

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