Boiler Servicing

Regular servicing will help maximise your boiler’s performance, maintain efficiency, and improve its lifespan.

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About Our Service & Maintenace Plans

Our Service & Maintenance Plans provide complete peace of mind that your heating system will be professionally maintained and, in the unlikely event of a fault, quickly repaired by an expert engineer.

An annual service can also save you time and money by avoiding expensive call out charges and identify and rectify any issues before they become problematic.

Basic Plan

1 annual service (Yearly system service - Boiler, Hot Water Cylinder & Controls.

What’s Included:

  • A Full Boiler service
  • A Full system health check + Engineer report
  • Discount on parts & labour for repair works/defect found.

Premium Plan

1 annual service (Yearly system service - Boiler, Hot Water Cylinder & Controls.

What’s Included:

  • A Full boiler service, health check & report
  • Priority call-out for repairs over non-contract customers
  • Priority call-out for repairs over non-contract customers, Labour for repair works/defect found, (Subject to Terms and conditions)
  • Covers - Parts and labour for repair works/defect found - (1 hour site visit per visit, Maximum of 3 visits per annum) (subject to terms and conditions)

What Happens During a Boiler Service?

We’ve summarised those tasks for you below, so you can have a better idea of what to expect on the day.

During your boiler service, the engineer will:

1. Keep a copy of the manufacturers’ instructions for your boiler to hand.

2. Test the boiler by switching it on briefly and making sure it’s working properly, then isolate your heating system electrically using test equipment. They’ll also check whether the fuse rating for your boiler is correct.

3. Take a close look at the boiler’s internal and external parts, which will involve removing its case. They’ll be checking for any signs that something is wrong, such as evidence of corrosion or water leaks.

4. Clean the boiler and its parts if necessary, in line with the manufacturers’ instructions.

5. Make sure that combustion analysis test-points are properly secured after conducting checks, as well as checking the effectiveness of any boiler case seals.

6. Safely reinstate the electrical supply (see step 2), then either check your boiler’s gas burner pressure or conduct a gas-rate check — in some cases they may need to carry out both of these tests.

7. Look at the boiler’s flames if they’re visible, before carrying out a flue gas analysis test to help measure your boiler’s efficiency.

8. Make sure that the boiler is properly ventilated.

9. Fully inspect the boiler flue.

10. Carry out flow and spillage tests on the boiler’s flue to make sure it’s working as it should, depending on whether your boiler is open-flued.

11. Check that neither the boiler or its connecting pipework are leaking gas.

12. Make sure any boiler safety devices are working properly. If they find any safety defects they’ll share full details of the fault with you and fix them where possible, always acting in accordance with the Gas Industry Unsafe Situations Procedure (GIUSP).

13. Talk you through the next steps of repairing your boiler If they can’t resolve any problems they find, explaining which options are available to correct the faults.

14. Complete the Benchmark service record, recording all of the relevant information from the service.

15. They’ll also share any routine documentation with you, as well as any other information you request.

Completing Final Checks During a Boiler Service

When your service is complete, there are a few final checks that an engineer can do to make sure your boiler is in perfect working order. They will check the system controls, central heating and hot water are all functioning properly and check for any signs of problems like corrosion and air in your radiators.

Your hot water storage cylinder will be checked for leaks, correct insulation, and problems caused by a faulty installation.
The engineer will also check and clean any debris from your heating system filter if you have one.
If you have a sealed heating system, they will check that the final system pressure matches the manufacturers’ instructions. After completing the service, they’ll make sure that all of your boiler and thermostat settings are left as they found them.

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